The return of purchased Metal Hammer Paradise tickets, concluded by sending the order confirmation by mail or e-mail, requires our written consent. If this is not the case, the ticket price must be paid even if you do not utilise the full contractual services or even partially. If, after the written consent of the promoter, a cancellation should be made, the following conditions apply:
For cancellations of the contract up to 30 days before date of commencement, a processing fee for the cancellation of the apartment / hotel room in the amount of € 20.00 as well as 20% of the accommodation fee is due, in addition to the non-refundable, annual ticket share per person. In case of subsequent termination up to 15 days before date of commencement, 60% will be due. From the 14th to the 3rd day before date of commencement, 80% will be due. Afterwards, until the day of commencement, 95% of the apartment stake of the contract amount are payable. In the case of no-show or early departure, the tenant has no claim for
compensation for not occupied rental days. The tenant is explicitly free to prove that the lessor has not incurred any damage due to the non-arrival or the cancellation or that the damage is less than the applicable cancellation fee or the retained rent.
