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Frequently asked questions

FAQ

  • How do I book tickets?

    1. You make a reservation request via this website or via the hotline on: +49 (0) 1806 814 815 (€0.20/landline call, mobile max. €0.60/call).

    2. Your request will be processed in our customer centre and if your desired booking is available, you will receive confirmation with an invoice by post or e-mail.

    3. If the desired accommodation is no longer available, you will be notified immediately.

    4. As soon as you receive the confirmation, please transfer the invoice amount to the stated account. The booking shall be considered confirmed once the amount has been successfully transferred.

    5. You can move into your accommodation on the day of arrival from 15:00 at the latest. If your accommodation is not ready for you if you arrive earlier, you will still receive your wristbands and can use the event area and all the amenities of the facility. As soon as your accommodation is ready, you will be informed by text message or telephone.

  • How much is the booking fee?

    We charge a booking fee of €25 per apartment.

  • Do I have to pay visitors’ tax?

    Weissenhäuser Strand charges a visitor's tax. It amounts to € 1.20 per person per night and is not included in the price.

  • Can I change a confirmed booking?

    As a rule, you can change a booking. We charge a handling fee of €19 for each changed booking.

  • How do I pay for my tickets?

    Tickets are paid after receipt of an invoice. The full invoice amount is due for payment within 14 days after receipt of the invoice. Within a term of 20 days before the start of the festival, the total amount is due immediately after registration.

  • Can I cancel my booking?

    The return of purchased tickets, concluded by sending the order confirmation by mail or e-mail, requires our written consent. If this is not done, the ticket price must be paid even if you do not use the contractual services or use them only in part.
    All cancellation conditions can be found in the terms and conditions

  • Where can I find the complete terms and conditions?

    You can find the complete terms and conditions here.

  • What happens if a category is fully booked?

    If a booking category is fully booked, there will be a waiting list. However, you will be notified immediately if your order cannot be booked.

  • Why do I have to pay the price for four adults if I have a baby or toddler under 6 years old with me and am therefore actually travelling with five people?

    We would like you to experience the festival as a family and bring your children. Babies and children under 6 years of age are admitted free of charge, but you cannot take them with you into the venues during the musical performance. A child pays nothing and, accordingly, is not included in the list of paying persons. So, despite the fact that a child is travelling with them, the four adults pay the price for travel with adults.

  • From what age do children and adolescents need a ticket?

    Children from the age of 6 need their own ticket to attend the festival. Children under 6 years can be taken to the holiday park free of charge. It is not permitted to take children under the age of 6 with you into the venues during musical performances. Moreover, due to parental rights - and pursuant to youth protection laws - parents decide on whether minors may attend the festival. According to the German Civil Code (BGB), parents have the obligation and the right to take care of the underage child (under 18). In addition, restrictions apply to the issuing and consumption of alcoholic drinks and to the issuing of tobacco products and smoking. Any youths caught drinking or smoking during checks under youth protection laws can be sent home. We do not request personal data from children and adolescents, do not collect such data and do not pass it on to third parties.
     

  • Do I have access to the Aqua Park or Jungle Land with my day pass?

    Access to the Aqua Park is included in the price for weekend guests, day guests have to pay the respective entrance fee for the Aqua Park. For a small surcharge of €6 per day and person, festival guests with a festival pass can also visit Jungle Land. The day pass does not entitle you to a discount on the admission fee for Jungle Land.

  • Can I park for free with a day pass?

    There is a free parking area for day visitors on the access road (from Oldenburg (Holstein).
     

  • Are there VIP passes?

    Yes, there is an exclusive VIP offer. For further information on VIP packages please go here.

  • What discounts are available on tickets inc. accommodation?

    If you attended the festival (festival pass with overnight accommodation) last year, you will not have to pay a booking fee this year. To get the discount, please enter your booking number from the previous year when ordering your ticket, and the name of the person making the booking must match. 
    If you have a valid subscription to METAL HAMMER Magazine (print edition) at the time of the festival, you will receive a discount of 15 € per booked adult on weekend tickets including accommodation. To receive the discount, please indicate your subscription or customer number during the booking process. The name of the subscriber and the name person booking the tickets need to match. 

  • Are there shuttles to nearby Oldenburg?

    From Oldenburg/Holstein railway station you can reach Weissenhäuser Strand by public bus, by taxi or by using our guest service: You can book a taxi on our hotline +49 (0) 1806 853 953 (0,20 €/Anruf aus dem Festnetz, Mobilfunk max. 0,60 €/Anruf) at least 24 hours in advance. Your taxi will be ready and waiting for you at the station at the appointed time. You can pay for your taxi ride conveniently at reception during check-in. This guest service costs €5 per person.
     

  • Can I come with a caravan or tent?

    Unfortunately, there are no spaces for camper vans or tents on the premises.

  • When can I arrive?

    On the day of arrival, you can move into your accommodation from 3 pm at the latest. We will do our best to make your accommodation ready for you earlier. If you arrive earlier than 3 pm and your accommodation is not yet ready on the arrival date, you will definitely be able to get your wristbands and festival info. You will be welcome to already use the event spaces and other amenities of the facility and will be notified by SMS / phone when your accommodation is ready for you. You can use the fast lane to collect your room keys - eliminating additional waiting times as far as possible.

  • When do I have to leave?

    On the day of departure, the rental property must be vacated by 12 noon (exceptions for departure up to 2 pm are to be requested at reception on arrival or during your stay) and the key returned to reception. If you are interested in a late check-out, please call the hotline +49 (0) 1806 853 953 (0,20 €/call from landline, mobile max. 0,60 €/call) before arrival.

  • Is the event accessible?

    You can find information about accessibility here.

  • Is there a beverage policy for the event area?

    You are not permitted to bring glasses into the Galeria. Filled plastic cups (official festival cups) can be brought into the Galeria as well as into the venues at any time.

  • What other items are banned from the event venues?
    • Glasses / glass bottles
    • Professional photo and video equipment
    • Smoking
    • Weapons
    • Pyrotechnics
    • Projectiles
    • Selfie sticks
       
  • Where can I buy hearing protection?

    Noise levels in the event area, especially right in front of the speakers, are higher than you may be exposed to in everyday life. Over a long period of time, the volume can be harmful. Therefore, we recommend wearing earplugs (available at the merchandise booth) and taking breaks for your ears by changing your position regularly. Wearing ear protection is strongly recommended for all children (6 to 15 years).

  • Found no answer to your question?

    Found no answer to your question? Then ask us via the contact form. We will answer your query as soon as possible.

  • Can I extend my stay beyond the weekend?

    Yes, you are welcome to extend your stay at Weissenhäuser Strand. 
    You can book your entire stay online or call the hotline directly on +49 (0) 1806-502 501 (0.20 €/call from a landline, mobile calls max. 0.60 €/call). Available between 10am - 18pm.